Challenge
The IT specialist had to constantly ensure that the devices did not break down, did not stand idle, and at the right time he/she had to appoint money collection.
Solution
The robot interacts with three systems, monitors, detects faults and generates a request for collection;Depending on the error category, the robot is able to decide where to send the request: to the collection company or to the service company.
Results
Ensured uninterrupted operation of more than 1,100 self-collection devices for customers; Reduced downtime through timely response. The process goes on for 24/7 continuous monitoring of the machines. 10 full-time equivalent (FTE) released, manual work reduced by 95%.