Challenge
Employees of a large pharmaceutical company with an extensive international supply chain spent too much time manually reconciling shipping documents. A lot of time was also spent on identifying compliance risks in a tightly constrained business environment.
Solution
The robot uses optical recognition to automatically digitize documents and check them for discrepancies, then notifies employees.The AI, in combination with automation, runs an ML program to check customer conversations for potential compliance risks.Next, the robots automatically collect data on how smoking cessation medications are being followed.
Results
Improvements in reconciliation accuracy, product delivery and patient care processes; Reduced risk of data inaccuracy. 95% manual work reduction, 24/7 continuous process and data flow, 75% improvement in process time.